http://get.adobe.com/flashplayer/

Workshops

  • Delivering Service Excellence


    Workshop Aim:
    This workshop aims to help individuals think about the quality of the service they are all providing and how a reputation can be built around good customer services, delivered either virtually or physically, or both. With all Learning Nexus workshops, a consistent aim is to network and share best practice between organisations to ensure success in all e-learning initiatives.

    Workshop Objectives:
    By the end of the workshop the candidate will be able to:

    • Describe what customer service is and its benefits
    • Detail where service excellence fits into their job role
    • Explain who their customers are and their customer’s expectations
    • Describe what a service level agreement is and write their own
    • Explain the different types of communication methods required to achieve service excellence
  • Supporting e-Learners


    Workshop Aim:
    The workshop aim is to help individuals involved in e-learning support those learners get the best learning experience, by getting to know about learning in general including learning styles. With all Learning Nexus workshops, a consistent aim is to network and share best practice between organisations to ensure success in all e-learning initiatives.

    Workshop Objectives:
    By the end of the workshop the candidate will be able to:

    • Understanding the learning process
    • Describe the different types of learning
    • Explain the 4 different learning styles and Learning Cycle and apply it within your workplace
    • Identify why supporting e-learners is fundamental and what are the benefits
    • Explain how support can be given to e-learners